General terms

Eligibility

Use of ElderHubAid.digital is intended for adults seeking information about legal issues affecting retirees. By using the site, you confirm that you are of legal age to enter into binding agreements in your jurisdiction and that your use complies with applicable law.

Users must be at least 18 years old or of the minimum legal age in their country to use services that require an account. If you are under the legal age, do not create an account or submit personal information.

You agree to use ElderHubAid.digital for lawful, non-commercial purposes. Do not use the service to upload or distribute content that is fraudulent, illegal, defamatory, or that violates the rights of others.

Access to certain features may be limited based on local laws or service availability in Malaysia and other jurisdictions. Responsibility to comply with local regulations rests with the user.

User accounts

Some features of ElderHubAid.digital may require creating an account. You are responsible for providing accurate information and for maintaining the security of your account credentials.

Keep your account information current and accurate. Providing false or misleading information may result in suspension or termination of your account.

Protect your password and login details. Notify ElderHubAid promptly if you suspect unauthorized access. We take reasonable measures to secure account information but cannot promise absolute security.

Accounts and any associated rights are personal and non-transferable without our prior written consent.

If you believe your account has been compromised, contact us immediately at Kampung Sungai Batu, 34900 Pantai Remis, Perak, Malaysia, or by calling +60122340788. Business ID: 319074375846.

We may suspend or restrict access to the service for violations of these terms or for security reasons. Notices of suspension will be provided where practicable.

Description of services

ElderHubAid provides informational content, articles, templates, and referrals related to legal issues affecting retirees. Content is intended to inform and assist users in making informed decisions and is not a substitute for professional legal advice.

We may update, modify, or discontinue features of the service at any time. Substantial changes will be communicated on the site with an updated effective date.

Access to the website may be interrupted for maintenance, updates, or due to factors beyond our control. ElderHubAid aims to maintain availability but does not provide service uptime commitments.

Usage rules

When using ElderHubAid.digital, users must follow basic rules to ensure a respectful and lawful environment.

• Respectful conduct: Interact respectfully with staff and other users. Do not post abusive or harassing content.
• Accurate information: Do not submit knowingly false or deceptive information.
• No unlawful use: Do not use the service to plan or commit unlawful activities.
• Protect privacy: Do not share other people’s personal data without consent.
• No spam: Do not use the site to send unsolicited commercial messages.
• Respect intellectual property: Do not upload content that infringes copyrights or activity.
• Follow local laws: Comply with applicable laws in Malaysia and your place of residence while using the service.

User content

Users may submit content such as questions, comments, and documents. You retain ownership of your content but grant ElderHubAid certain rights to use it as described below.

You represent that you own or control the rights to any content you submit. Do not submit content that infringes third-party rights or violates the law.

By submitting content to ElderHubAid, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content as necessary to provide and improve our services and to comply with legal obligations.

You are responsible for the content you submit. ElderHubAid is not responsible for user-submitted content and may remove content that violates these terms or is otherwise objectionable.

We may remove or disable access to user content at our discretion, including to comply with legal requests or to protect users and third parties.

Intellectual property

All intellectual property rights in the ElderHubAid website, including text, graphics, logos, and software, are owned by or licensed to ElderHubAid. Except as expressly permitted, you may not reproduce or use these materials without prior written consent.

• Do not copy or redistribute site content for commercial use without permission.
• Do not remove copyright or other proprietary notices from site materials.
• Use of ElderHubAid activity and logos requires prior written approval.

Paid services

ElderHubAid may offer paid services, such as document review or personalized guidance. Paid services are described separately and may require additional terms and fees.

Pricing for paid services will be disclosed at the time of purchase. Fees are charged in the currency specified on the pricing page and are non-refundable except as stated in these terms or required by law.

Payments are processed through third-party payment providers. By purchasing a paid service, you agree to their terms and any applicable processing fees.

Where subscriptions are offered, you will be informed of recurring billing intervals. You may cancel subscriptions as described in the service agreement for that offering.

Refunds for paid services are granted only as specified in the service description or as required by applicable consumer protection laws. Requests for refunds should be directed to our contact address.

Users may cancel paid services or subscriptions according to the cancellation policies provided at the time of purchase. Cancellation may take effect only after the current billing period.

Users are responsible for any taxes applicable to paid services in their jurisdiction unless otherwise stated.

We may change prices for paid services; existing subscribers will be notified in advance where required and given options consistent with the pricing terms.

Failure to pay for paid services may result in suspension or termination of access to those services until payment is received.

Disclaimer

Information provided by ElderHubAid is for general informational purposes only and does not constitute legal advice. Users should consult a qualified legal professional for advice tailored to their specific circumstances.

Limitation of liability

To the extent permitted by law, ElderHubAid and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site. Our aggregate liability for direct damages is limited to amounts paid by the user for paid services in the prior 12 months, if applicable.

Third-party services

Third-party content, links, and services are provided for convenience and do not imply endorsement by ElderHubAid. We are not responsible for third-party practices or content.

Termination

We may suspend or terminate access to the service at any time for violation of these terms, security concerns, or if required by law. You may also stop using the service at any time.

Upon termination, your right to access the service ends. We may delete account data in accordance with our retention policies and applicable law. Certain provisions of these terms will survive termination, including disclaimers and limitation of liability.

Privacy

Personal data is handled in accordance with our Privacy Policy. By using the service, you acknowledge that you have read and accept the privacy practices described at ElderHubAid.digital.

Communications

By providing contact information, you agree to receive service-related communications from ElderHubAid. For marketing communications, consent will be obtained where required and you may opt out at any time.

Changes to terms

We may revise these terms from time to time. Material changes will be posted with an updated effective date. Continued use after changes take effect constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws applicable to Malaysia. Where local law applies differently, such local laws will take precedence to the extent required by law.

Dispute resolution

If a dispute arises, parties should seek to resolve it through good-faith negotiations. If unresolved, disputes may be subject to the jurisdiction and procedures specified under applicable law in Malaysia.